Claim FAQs

Claims Handling FAQs

Who can I contact and how if I have to speak to someone immediately?

What will I need to have ready when my Cyber Claims Service Representative contacts me for the first time?

Does HSB utilize preferred vendors to repair and restore systems?

I have an active ransom demand (Cyber Extortion) – aside from contacting you and reporting my claim, what should I do first?

Should I pay the ransom?

Is it possible to recover my data without paying the ransom?

I don’t think I had a compromise, but should I complete a breach investigation?

Should I hire an attorney?

Can I just notify and pay for monitoring for affected parties?

What do I do if I receive a lawsuit or demand related to my incident?

Do you want to know about General FAQs?

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